What is the process called when a third party helps resolve a dispute without making a binding decision?

Mediation is the process in which a third party, known as a mediator, assists the disputing parties in reaching a mutually agreeable solution. Unlike in litigation or arbitration, where the decision is imposed on the parties, mediation focuses on facilitating communication and understanding between the parties, allowing them to express their perspectives and interests. The mediator does not have the authority to make a binding decision; instead, they guide the conversation and help the parties explore options for resolution. This collaborative approach often leads to solutions that are acceptable to all involved, promoting cooperation and preserving relationships. The non-binding nature of mediation is a key distinguishing feature, setting it apart from other methods like arbitration, where the arbitrator makes a formal, binding decision.